Customer Support Engineer

Ready to make a real difference in the world helping not for profits make loans to community based projects and people in need?  DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country. Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans. Please note: This is a US based role only Who you are: The ideal candidate will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities. It is essential that candidates be customer-focused: our c