Customer Success Specialist, SMB

Customer Success Specialist, SMB @ Scribe! ✨ TL;DR – Why This Role Matters Scribe’s SMB Customer Success team supports ~1,200 high-growth customers in a fast-paced, pooled model. This role is critical to helping us scale that impact, driving seamless onboarding, proactive risk management, thoughtful renewals, and expansion opportunities across a broad customer base. You’ll help evolve our plays, automate manual workflows, and power one-to-many programs that elevate thousands of users at once. If you’re excited about blending personalization with scale, and experimenting with AI to work smarter, this role is for you. 📌 About the Role As an SMB Customer Success Specialist at Scribe, you’ll operate in a dynamic pooled model supporting companies with fewer than 1,500 employees and under $18K in Scribe spend. Rather than owning a fixed book of business, you’ll context switch across accounts and lifecycle stages, onboarding a new customer in the morning, supporting a renewal in the after