Field Office Technician - Lead Customer Support

The Field Office Technician (Lead Customer Support) plays a vital role in providing on-site technical support for the CASTLE-NET program. This position involves visiting field offices to perform essential IT infrastructure checks and ensuring that end-user devices are functioning optimally. You will conduct network performance evaluations, inspect conference room equipment, and maintain compliance with USACE IT policies, acting as a crucial link between field operations and headquarters. Key Responsibilities • Offer on-site technical assistance at CASTLE-NET field offices. • Conduct thorough IT infrastructure and end-user device wellness assessments. • Perform network performance diagnostics and evaluations. • Support and troubleshoot a variety of field office equipment and systems. • Ensure adherence to USACE IT policies and security standards. • Assist with the lifecycle management and disposal of IT equipment. • Educate field personnel on IT systems and best practices for effective