Forward Deployed Engineer

Nuon is hiring a Forward Deployed Engineer to own the operational success of our largest BYOC customers. You will work with the Founder, VP of Revenue, and Engineering to deploy, operate, and continuously improve dedicated Nuon control plane instances running in our enterprise customers' clouds — a deployment model we call Nuon BYOC (versus Nuon Cloud, our multi-tenant SaaS). This person is the technical owner of those installs: configuring and maintaining the Nuon BYOC app config, running migrations and upgrades, monitoring health through Datadog and our admin dashboard, executing break-glass operations when needed, and refining the runbooks our team uses to do all of the above repeatably. Think of this role as a Sales Engineer's technical depth paired with an SRE's operational instinct, pointed at a small number of high-value customers. This position is in SF and is in office in South Park. (1 mile walk from nearest BART and 1.5 mile walk from main Ferry Building) WHAT YOU WIL