Team Leader, C&B, Customer Experience & Outreach

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding. Energetic and customer-focused, the Team Leader - Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader - Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance ma