LEAD GUEST SERVICES REPRESENTATIVE - MCGUIRE

**Overnight Shift: 11:00pm - 8:00am** Serves as a team leader for the Lodging Guest Reception unit staff by providing day-to-day advice and guidance for work assignments. Passes on to co-workers the instructions received from the supervisor, gets the work started and sets the pace. Demonstrates proper work methods, ensures that needed material is available or obtained. Checks work while in progress and when finished, ensures that the supervisors' instructions on work sequence, procedures, methods, and deadlines have been met. Instructs and trains new employees. Elevates unresolved employee complaints to supervisor. Reports all repair and maintenance requirements according to established policy. Reports all violations of safety to immediate supervisor. Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests. Makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons us