Operations Manager (Germany)

Operations Manager (Germany)   Location: Wrocław/Katowice - 2 days office/3 days remote   Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.   The opportunity   The Operation Manager (Germany) will actively establish and maintain positive relationships with functional leaders of the Germany team ensuring their functional priorities, issues & concerns are addressed timely. This role requires functional hands-on approach to achieving best-in-class delivery experience between GDS and EY Germany by fostering collaboration across various departments & teams.   Your key responsibilities   Operation management: Collaborate with cross-functional teams across geographies, ensuring effective relationship. Drive operational excellence, standardization, and scalability across engagements. Monitor KPIs, SLAs, and client satisfaction metrics across branches. Address op