Senior Problem Manager - Root-Cause & Service Stability

A leading IT services firm in Columbus, Ohio is seeking a Problem Management Lead/Senior Problem Manager to oversee the entire problem management lifecycle. The ideal candidate will have a proven track record in root cause analysis and a solid understanding of ITIL practices. Responsibilities include managing complex problems, ensuring investigations are comprehensive, and driving continuous improvement initiatives. Excellent communication skills and the ability to engage both technical and non-technical stakeholders are essential. This role also requires U.S. citizenship and the ability to obtain a Secret clearance. #J-18808-Ljbffr