Telephone Operator

Duties may include: Refers calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call. Initiates a trace with local telephone and police authorities on threaten or emergency related calls. Activates and controls standardize computer system and peripheral equipment specifically related to telephonic operations. Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication softwear. Modifies and maintains operations manuals, reference books, instructions associated with programs and systems used in the Telecommunication Unit. Furnishes information to customers concerning telephone extension, organizational functions and staff information Receive and transfer calls to clinical services and hospital personnel Information receptionist, operating facility automatic call distribution telephone system, maintenance of computer documentation, and telecommuni