Forward Deployed Robotics Engineer

ROLE OVERVIEW As a Forward Deployed Robotics Engineer, you'll serve as the first line of technical defense for our growing fleet of robotic systems deployed across warehouse and external data-collection environments. Our diverse robot fleet—including both static and mobile systems—performs complex manipulation and sensing tasks in real-world settings. When issues arise, you'll be the first responder: analyzing field tickets, reproducing issues, gathering diagnostic data, and driving resolution to ensure maximum fleet uptime. Key Responsibilities - Primary Robot Fleet Issue Technical Triage Point: Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue. - Fast-Paced Operations: Handle quick turnaround expectations while maintaining diagnostic quality - On-Site Diagnostics: Perform physical inspections and functional tests at robot stations to verify issue reproduction - Data