LEAD MEDICAL SUPPORT ASSISTANT

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs The Lead MSA monitors work load and work load distribution, resolves daily work place issues, maintains efficient workflow, provides input on performance, and performs audits as assigned by the supervisor. Major Duties: Assuring coverage of MSA work load. Provide guidance to MSA's in adherence to policy and procedures. Maintain equal work load distribution. Orientates and provides training to new and current employees, and ensures training requirements and competencies are met and maintained. Routinely communicates with supervisor(s) otherwise functions independently making decisions based on guidelines, policy and procedures and performs these duties in a manner that only minimal supervision is required. Provides the customer consistent information according to established policies and procedures. Provides care and/or services appropriate to the age of the patients being served, and which is appropriate