Lead Information Receptionist

Major duties include, but are not limited to: Performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect, and dignity to others; relates well to people from varied backgrounds and different situations. Receives, greets and direct callers over the telephone and in person with precise clear instructions. Provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience or to resolved confusion surrounding the inquiry. Takes accurate messages and ensures their delivery to support a responsive culture to the customer. Provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided. Addresses customers by answering questions concerning the location of outpatie