Information Technology Specialist

In this position you will be a part of a technical team(s) who implement complex technological solutions and maintain operational availability. You will be responsible for work that involves the planning and delivery of customer support services, including installation, configuration and troubleshooting of networks and information technology (IT) systems, customer assistance, and/or training, in response to customer requirements. This position starts at a salary of $74,678.00 (GS-11, Step 1) to $116,362.00 (GS-12, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Major Duties Include: Diagnosing and resolving problems in response to customer reported incidents Researching, evaluating and prov