Card Operations Specialist

ABOUT UNIT Unit https://www.unit.co/ is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more. We’re repeat founders with technical backgrounds, working hard to build a successful company that we’re proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We’ve raised $160m+ from top investors including Insight, Accel, and 60+ angels. KEY RESPONSIBILITIES - Run the day-to-day operations of card programs for our customers, including issuing and activating cards, handling replacements, and ensuring cards are delivered correctly. - Serve as the first line of support when something goes wrong: investigate card issues reported by customers or partners, coordinate with internal teams and external stakeholders, and drive issues through resolution. - Monitor card program performance, identify unusual tre