Telecommunication Customer Support Specialist

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.  The position offers virtual office (remote).   Principal Duties and Responsibilities: Minimum of 10+ years Telecom operations experience in customer service Candidate should be self-managed and driven Responsible for the operational daily management of telecommunications including; Customer inventory Order management Contract management and administration Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution Escalations Billing issues Project coordination of customer moves, adds, change, and disconnect orders Voice and data migrations Ability to maintain positive customer and internal relationships Must have superior skills in communication and issue resolution Candidate must