Contact Center Representative I

TITLE: CONTACT CENTER REPRESENTATIVE I DEPARTMENT: CONTACT CENTER REPORTS TO: DEPARTMENT MANAGER PAY SCALE: $21.00 TO $26.00 PER HOUR We are seeking a candidate who enjoys being of service to customers, possesses excellent communication skills and has the ability to cross-sell products and services for our Contact Center Representative I position in downtown Sacramento. This position is responsible for providing a broad range of products and services to members via inbound telephone contact. Under general supervision, assists members with loans, secure emails, chats, webforms, other financial service inquiries, cross sells products and services to increase the number of member relationships and member households. This position requires knowledge of credit union products, services, practices, rules and regulations, and a proven sales ability, along with extreme flexibility to meet business needs as they arise. Our Contact Center Representatives are scheduled to work every other Sat