Product Manager, Support Agent

<h3><strong>About the role</strong></h3> <p>Member support is at an inflection point. As automation and AI advance, the role of humans in support is evolving—becoming more focused, more nuanced, and more impactful.</p> <p>We’re hiring a <strong>Product Manager</strong> to lead the product direction for the tools and workflows that power Chime’s human support agents in moments that matter most. This role owns the <strong>human agent experience layer</strong>—how agents access context, make decisions, and take action to resolve complex member needs.</p> <p>This is a chance to help define what great human support looks like in the next era. You’ll shape the evolution of agent-facing tooling as the support ecosystem changes, partnering closely with Operations to drive meaningful, lasting impact at scale.</p> <p>The base salary offered for this role and level of experience will begin at $176,000.00and