Associate IT Technician

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects. KEY RESPONSIBILITIES · Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices · Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions. · Assist with user access-based incidents and requests. · Document and track support tickets using a help