Senior Manager, Customer Success

The Opportunity Otter.ai is looking for a high-impact Sr. Manager, Customer Success to support our growing CS organization and enterprise motion. This is a strategic leadership role for someone who thrives in fast-paced SaaS environments, has a strong understanding of AI-powered products and emerging technologies, and knows how to build and scale Enterprise Customer Success programs. The ideal candidate has experience managing the full customer lifecycle - from implementation and adoption through renewals and expansion - and a proven track record of driving retention, growth, product adoption, and time-to-value at enterprise scale. They are equally comfortable partnering with technical stakeholders and executive leaders to deliver measurable customer outcomes. <span style="font-size