Senior Backend Platform Developer, Contact Center Systems

We are looking for a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience. The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality. What You'll Do: • Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns. • Secure APIs and integrations across internal systems, customer data, and third-party platforms. • Technical patterns, implementation standards, and reusab