Lead Customer Service Consultant

POSITION SUMMARY: We are seeking a dynamic Lead Customer Service Consultant with expertise in all aspects of our business, including print, signs & graphics, and shipping. This role is crucial in ensuring our customers receive a top-notch experience and that all operations run smoothly. As a Lead Consultant, you will be responsible for taking customer orders, coordinating store activities, managing production processes, and providing solutions to both customers and team members. Your leadership will guide the team in delivering exceptional service while effectively resolving escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES: • Provide friendly, expert service to all customers by employing consultative behaviors. • Oversee production flow to ensure accuracy and timeliness in fulfilling orders. • Process customer orders, delivering pricing information, and recommending suitable FedEx Office products. • Manage complex digital imaging orders and large job production, includin