Founding Customer Success Manager

ABOUT US Reducto helps AI teams ingest real world enterprise data with state of the art accuracy. The vast majority of enterprise data — from financial statements to health records — is locked in unstructured file formats like PDFs and spreadsheets. We train vision models to read those documents the way a human would, and make it possible to build products, train models, and automate processes at scale. We’ve grown incredibly quickly, from zero to mid 7 figure ARR in 1 year, and now work with hundreds of companies ranging from leading AI teams (Harvey, Vanta, Scale), through to enterprise (FAANG, top 3 trading firm). Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital. THE OPPORTUNITY As our founding Customer Success hire, you'll build our customer success function from the ground up while managing a portfolio of high-value customers to drive logo retention and NRR. You'll work directly with technical teams using Reducto to