MILITARY PAY TECHNICIAN

As the senior technician, monitors, reviews or initiates complex transactions where guidelines lack specificity to requirements, circumstances or problems, and/or frequently change. Serves as the primary point of contact on reserve pay actions and coordinator on resolving reserve pay matters. Manages and/or assists lower-level technicians in resolving more complicated debt collection cases. Accomplishes the more difficult customer complaints and technical military pay issues. Assists with training lower-level clerks/technicians on miscellaneous technical tasks and various complex actions in support of military pay actions.