Lead Medical Support Assistant

Major duties include, but are not limited to: Manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. Follow up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Works, and other administrative and professional staff throughout the Primary Care Service area. The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Abides by federal privacy and confidentiality regulations and exhibit ethical conduct all times and complete and adhere to necessary annual VHA training requirements. Performs a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare deli