Product Expert, Customer Support (San Francisco, CA)

ABOUT OMNI Omni is the AI analytics platform turning company data into a trusted source of truth. Built on a semantic model with shared metrics and Git control, Omni provides the governed context graph for the enterprise. This allows users to query data in plain English, power AI agents, and bring Omni intelligence into their daily tools. Headquartered in San Francisco with hubs in EMEA and APAC, Omni has raised $97M from top-tier investors including Google Ventures, Snowflake, Databricks, ICONIQ and more. ABOUT THE ROLE We are looking for a Product Expert to provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line o