Staff CX Professional, QuickBooks Live Service Strategy

Job Description Overview We’re looking for a skilled and passionate Customer Experience Strategist to shape and elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in defining the strategy and end-to-end experience for expert-assisted onboarding, ensuring a seamless and successful onboarding experience for Quickbooks customers. You’ll partner cross-functionally to deeply understand customer needs, business priorities, and operational levers—translating insights into s…