Information Technology Speicalist (CUSTSPT)

This position in the Office of Information Technology (OIT), Service Delivery and Engineering (SDE) ITOPS, Facility Area Operations and is located at a VA facility. The work involves the planning and delivery of customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned. Major Duties Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets. Works on the development, implementation and management of Information Technology (IT) processing systems. Supports the operation of systems/pilot testing of new systems in accordance with documented procedures established in VA. Identifies and breaks down problems using structured problem resolution approaches; and works with network specialists, applications developers, system administrators