IT SPECIALIST (CUSTOMER SUPPORT)

GS-2210-09: 1. This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210- 11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached. (40%) 2. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. (40%) 3. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the progra