Service Introduction Lead / Service Delivery Lead (SIAM)

Position Overview The Service Introduction Lead coordinates service integration and introduction of new or changed IT services, ensuring they are delivered as cohesive, end-to-end offerings across multiple providers. Acting as the lead service integrator in a SIAM-style model, this role unifies processes, roles, and responsibilities between internal teams and external suppliers, promoting collaboration and consistent service delivery. The lead establishes governance, interface agreements, and p…