Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties: Daily review of active/pending consults, Electronic Wait List, Recall list and audio-care communications for accuracy and disposition. Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity making schedule changes, as necessary. Maintain effective communication with patient, interdisciplinary team, and outside providers, when necessary. Process secure messages with patients and teams. Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled. Explain to patient and their family members procedures both in person and on the phone. Administrative follow-up and problem solving for medical administrative issues. Inform physicians about patients and appointments at other facilities. Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) Assists with