Commercial Customer Success Manager

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an in-office role based out of the San Francisco office. Key Responsibilities: • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optim