Collections Team Lead (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid About the role: As a Collections Team Lead, your primary responsibility is to mentor and coach contact center representatives to ensure success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. Responsibilities: • Manage metrics, performance criteria, policies and procedures to improve representative's productivity • Review quality assurance reports, customer survey responses and error reports an