Customer Success Associate

About us Encord is the universal data layer for AI, helping 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle — from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in total funding, including a $60M Series C led by Wellington Management, with participation from CRV, Next47, Y Combinator, and others. The role We're looking for an exceptional CS Associate to join our post-sales team. You'll work closely with our Sales, Engineering, and Deployment functions to drive adoption and value delivery across our customer base. You'll become a product expert and work with internal teams to build a well-oiled engine that consistently enables customers to get up and running successfully at scale. You will work on a mix of strategic work (ideating and executing on success p