Senior Customer Success Manager (m/f/d)

Your mission As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. Your responsibilities: Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion Lead implementation and change projects with multiple stakeholders Consult customers on governance, meeting preparation, collaboration, and decision-making processes Facilitate onboarding sessions, workshops, trainings, and enablement formats Identifyadoption risks and develop clear actions to increase usage and customer