Director of Customer Success

At Read AI https://www.read.ai?utm_source=chatgpt.com, we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role will oversee two core functions: - Account Management — relationship management, enablement, retention, and growth for larger accounts - Customer Success — high-volume support and technical support for self-serve and single-payer customers The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams. WHAT YOU’LL DO LEAD ACCOUNT MANAGEMENT - Oversee account management and customer engagement for larger custome