Travel and Relocation Services Program Coordinator

Develop and maintain a strategic organizational relationship with other federal agencies at the national level and serve as an internal national expert on the customer's mission, strategic direction, and workplace needs to strategically position GSA Travel Shared Services & ETSNext to facilitate accomplishment of the customer's mission. Leads and/or actively participates in cross-functional inter-agency account teams, project teams (to provide the customer perspective), special initiative teams, etc. Gathers, analyzes, and shares customer/inter-agency business intelligence in order to identify customer pain points and common concerns or issues, positively impacting/affecting customer satisfaction and usability. Conduct research as the national expert in ETSNext & Travel Shared Services to understand the customer's mission and business drivers and assess factors which may impact its travel & expense needs nationwide. Respond to customer inquiries and assists in the resolution of transac