Head of Customer Success & Operations

We're looking for a sharp, high-agency operator to take ownership of customer onboarding, growth, and business operations at a profitable SaaS platform in the creator economy. Your primary job is getting customers live on our platform and generating revenue - then driving adoption, retention, and growth from there. This is a full-time, long-term role (not freelance or part-time). You'll work directly with the CEO and be a key business-side hire outside of product/engineering. Exposure to adult industry / creator economy - you need to be genuinely comfortable with that. What You'll Do: Own the full customer onboarding process end to end - from signup to first revenue Be the primary point of contact for customers during setup and early usage Coordinate with the product and engineering team on KYC, payments, payouts, and go-live matters Chase when things stall - nothing sits untouched for days Build repeatable onboarding playbooks where none currently exist Communic