Product Support Manager

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. JOB OVERVIEW We are seeking a Product Support Manager to develop and lead our product support infrastructure Saronic’s 150+ ft. Marauder platform. In this role, you will contribute to the development of systems and teams that ensure mission-critical hardware and software function reliably in the field - providing real-time assistance, spare part coordination, and long-term sustainment planning for customers. This role is ideal for a support leader with experience in complex technical products, military customer engagement, and the design of scalable support processes in an early-stage environment. RESPONSIBILITIES - Build and manage the frontline support organization responsible for triaging issues, logging field reports, and providing customer assistance - Contribute to developmen