Customer Service Representative / Dispatcher

We are looking for a dependable, detail-driven Customer Service Representative (CSR) with dispatch experience who can thrive in a fast-paced environment. This role requires strong multitasking skills, excellent communication, and comfort working with web-based platforms and Microsoft Office applications. Key Responsibilities * Receive, enter, and process customer orders accurately * Submit, organize, and maintain all required paperwork * Contact clients to schedule deliveries and confirm appointment times * Separate and prepare paperwork by delivery route * Print and distribute delivery documentation * Handle inbound calls and schedule appointments * Verify completed deliveries with customers * Coordinate daily with multiple dispatching companies * Support customer retention through professional, consistent service Preferred Program Knowledge Experience with the following systems is a plus: * Xcelerator * Next-Gen * Microsoft Office (Word, Excel) * Prior di