Lead Tax Examining Technician

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Applying the methods, precedents, and guidelines related to Electronic filing of applications and returns and utilization of e-services products; Researching or investigating problems that require reconciling and reconstructing incomplete information, searching for required information, or performing actions of similar complexity; Communicating information orally or in writing with external customers; Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position; Using interviewing techniques to obtain and exchange information under sensitive con