Customer Onboarding & Support Specialist (Remote, South Africa)

Headquarters: London, UK URL: https://gymflow.io/ Customer Onboarding & Support Specialist (Remote, South Africa) Full-Time | Remote | OTE R630,000 - R810,000 per annum Depending on experience The Role We’re hiring a Customer Onboarding & Support Specialist to: Help new clients get set up and confident using Gymflow Solve support tickets with empathy and clarity Create documentation that reduces repeat questions Run consultative product demos that close deals You’ll be joining a small, focused team where your impact is immediate and visible. What You’ll Be Responsible For Client Onboarding & Training (40%) Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment. Product Demos (40%) Run live demos for prospective customers—focused on solving their business pain, not pitching features. Customer Support (15%) Handle tickets via Inter