Senior Manager, BPO Operations
Truebill
Detroit, Michigan, United States, New York, New York, United States, San Francisco, California, United States, Washington, District of Columbia, United States43d ago
About the role
<p><strong>ABOUT ROCKET MONEY 🔮</strong></p>
<p>Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.</p>
<p><strong>ABOUT THE ROLE 🤹♀️</strong></p>
<ul>
<li>You will be responsible for all operational and business components of our BPO program - including SOPs, reporting, issue resolution, and vendor performance management</li>
<li>Lead daily operational oversight and serve as the primary internal point of contact for all BPO partners</li>
<li>Partner closely with Product, Engineering, Finance, and Ops leadership to align BPO operations with broader business priorities and drive cross-functional execution</li>
<li>Build and maintain operational reporting, deli
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