Senior Manager, BPO Operations
Truebill
Detroit, Michigan, United States, New York, New York, United States, San Francisco, California, United States, Washington, District of Columbia, United States96d ago
About the role
ABOUT ROCKET MONEY 🔮
Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
ABOUT THE ROLE 🤹♀️
• You will be responsible for all operational and business components of our BPO program - including SOPs, reporting, issue resolution, and vendor performance management
• Lead daily operational oversight and serve as the primary internal point of contact for all BPO partners
• Partner closely with Product, Engineering, Finance, and Ops leadership to align BPO operations with broader business priorities and drive cross-functional execution
• Build and maintain operational reporting, deli
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