Customer Reliability Manager

ABOUT THE COMPANY Braintrust is the AI observability platform. By connecting evals and observability in one workflow, Braintrust gives builders the visibility to understand how AI behaves in production and the tools to improve it. Teams at Notion, Stripe, Zapier, Vercel, and Ramp use Braintrust to compare models, test prompts, and catch regressions — turning production data into better AI with every release. ABOUT THE ROLE At Braintrust, exceptional support is one of our most important strategic advantages. Support is part of Engineering at Braintrust and exists to help reduce friction in the deployment and operation of our product. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster. We’re looking for a manager to build and lead a team of highly senior and knowledgeable Customer Reliability Engineers to provide ambitiously high quality support focused on customer infrastructure. This team is responsible for reduc