On-Site Inbound/Outbound Customer Service Representative

The Role AutoPoint, a division of Solera, is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences. What You’ll Do - Schedule service appointments for customers on behalf of car dealerships - Effectively communicate promotional incentives to the customers - Remind customers of missed appointments - Field customer questions regarding vehicle appointments - Record customer feedback professionally and accurately - No selling involved! What You’ll Bring - No experience necessary. Our training staff will teach you everything you need to know! -Former telemarketing, call center, or customer service experience preferred but not required -Must have the ability to speak clearly and use profession