AI Support Engineer

ABOUT THE ROLE Gamma serves over 70 million users worldwide, and our support experience needs to be as smart as the product itself. We're looking for an AI Support Engineer to own and optimize our AI-powered support systems. You'll be the technical architect behind our automation strategy: training our Fin AI agent, building intelligent workflows, and ensuring users get fast, accurate answers at scale. You'll work at the intersection of customer empathy and technical execution, turning support patterns into automated solutions that improve over time. This means maintaining a best-in-class Help Center, designing custom procedures for complex queries, and using performance data to continuously raise the bar. You'll partner closely with Product, Design, and Marketing to keep help content aligned with new features, and surface recurring issues that inform what we build next. Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working t