Congressional Liaison Representative

Major Duties: The Congressional Liaison Representative works in the Veterans Service Center at the VBA Regional Offices and is responsible for processing responses on behalf of the Regional Office Director. Specific duties include: Independently analyzes correspondence and requests for information, researches, expedites action, and responds or prepares written responses. Prepares executive correspondence with appropriate professional formatting according to VA Executive Secretariat Style Guide and Templates. Evaluates problems and issues for trends and recommends improvements to operations. Monitors work for timely and accurate response and ensures that work is properly counted and controlled, making day to day adjustments in accordance with the established priorities. Reviews cases in order to determine the priority in which they will be worked. Functions as an authoritative consultant on the technical aspects of claims processing. Reviews all Congressional, White House, Secretary, an