Immigration Services Assistant (OA)

Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Louisville, KY Field Office and are assigned based on the need of the agency. The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits. Create and/or maintain subject matter files, technical instructions, and operating procedures. Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity. Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process. Edit and crea