Experience Specialist NF2

Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point of Sale system. Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met.Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Understands and operates within all service policies and exercises an I can DO that mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and artic