Chat Suppore

We are looking for an experienced Chat Support Specialist to join our software company full-time. You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software. Responsibilities Respond to customer inquiries via live chat and email Troubleshoot basic software issues Escalate technical problems when needed Maintain a high level of customer satisfaction Document customer feedback and common issues Work closely with our support and operations teams Requirements Previous experience in chat and email support for a software or SaaS company Excellent written English Strong communication and problem-solving skills Ability to work independently Reliable internet connection and computer Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus Position Details Full-time remote ro