Advanced Medical Support Assistant

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaEL Duties include but not limited to: Operates within the various contact modalities to receive and respond to a high demand of incoming and outgoing contacts in a call center setting using computerized interfaces and telecommunications hardware and software. Involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities. Scheduling appointments, interprets and verifies provider orders in accordance with VHA national scheduling guidelines. Utilizes numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care deliv